Computing Technology Industry Association (CompTIA® A+ Certification)   A+ Certification Exams: CompTIA A+ Essentials Exam Number: 220-701 CompTIA A+ Practical Application(2009 Edition) Exam Number: 220-702 The A+ certification by CompTIA is considered an industry standard when it comes to measuring a technician’s knowledge regarding hardware and software. This course is hands-on, instructor led and interactive is offered in London. Besides the free A+ mock exam, it includes unlimited practice hours. Starting with an Introduction to Computer Systems, students will learn diverse topics such as Personal Computer Components (Storage devices, motherboards, I/Os, CPU, Memory, USB, etc.), Multimedia, Video, Hardware/Software configurations, Troubleshooting techniques, printers and scanners, TCP/IP Networking, LAN/WAN, and security, among other topics. After this course, you will not only be ready to get A+ certification, but you will pick up essential knowledge to be a good technician. After getting this certification, statistics have shown that a large majority of technicians have commanded higher salaries and further their careers. Other intangible benefits include, but not limited to, are more career options, personal satisfaction, indication of seriousness to the profession and direct benefits to your employer. More and more companies expect to see this certification during recruiting. A+ Certification £690 A+ Certification + MCSE Certification £1650 A+ Certification + Cisco CCNA Certification £1250		End 2 End Process Enrolment Phone or In Person Course Fee £690 Books and Course Material Included         Hands-on instructor led training on Building and Troubleshooting for 5 weeks and Unlimited Practice Hours         Free A+ Mock Exam         Actual A+ Exam done @ BCOC Fee not included         CompTia A+ Certified
Nearest starting Dates for A+ Certification CompTia Start Date Session Time Duration Observations Enrollment Sep 06 2010 Mon, Wed 14:00-17:00 12 Classes 12 Classes enrol me Sep 11 2010 Saturday 10:00-17:00 6 Classes 6 Classes enrol me Sep 13 2010 M-T-W-T 10:00-18:00 12 Classes 12 Classes enrol me Oct 01 2010 Friday 10:00-17:00 6 Classes 6 Classes enrol me Oct 05 2010 Tue, Thurs 10:00-13:00 12 Classes enrol me 1 2 3
A+ Certification Course Highlight • Introduction to Computer System • A+ Certification and Examination Overview • Personal Computer Components • Characteristics of storage devices • Motherboards, Form Factor, ATX / BTX, Micro ATX / NLX • I/Os, sound, video, USB, serial • EIDE / PATA, SATA, SCSI • Chipsets, BIOS / CMOS • AC adapter, ATX, proprietary • CPU chips, AMD, Intel, CPU technologies • Memory, DRAM, SRAM, SDRAM, DDR / DDR2, RAMBUS • ECC vs. non-ECC, Single-sided vs. double-sided • Multimedia, USB, Parallel, network and modem • Web and digital cameras, MIDI, microphones • Video including PCI / PCIe and AGP, Multimedia • Ports and cables, RJ45 and RJ11, PS2 / Mini-DIN, Coaxial • Heat sinks, CPU and case fans, liquid cooling systems • Storage devices, file systems and imaging technology • Hardware / software configurations • Troubleshooting techniques • Diagnostic Motherboards, Power supply, Processor / CPUs, • Memory, Display devices, Input devices, Adapter card, BIOS, • Laptops and Portable Devices • Memory and hard drives, Peripherals, docking station, port replicator • Expansion slots, PCMCIA I, II and III, card and express bus, • Ports, Communication connections • LCD technologies, • Resolution, XGA, SXGA+, UXGA, WUXGA • Fn keys, LCD cutoff switch • AC power, LEDs, swap AC adapter, DC power • Managing disks, directories and files in operating systems • Windows 95 and NT, hardware compatibility • Troubleshooting Operating System • Automated System Recovery (ASR), Emergency Repair Disk (ERD) • Printers and Scanners • BluetoothNetworking, TCP / IP, IPX / SPX including NWLINK, NETBEUI • Cabling, UTP, CAT3, CAT5 / 5e, CAT6, Fiber • LAN / WAN, ISDN, DSL, cable, satellite, Broadband, • Dial-up, Wireless, Infrared, Bluetooth • Viruses, Trojans, worms, spam, spyware, adware, grayware • File system security, FAT32 and NTFS • Wireless Configurations, DHCP, WEP.x and WPA, MAC filtering • Safety and Environmental Issues • Install, configure, upgrade and optimize security • Use job-related professional behaviour

Computing Technology Industry Association

(CompTIA® A+ Certification)

A+ Certification Courses

Our training courses in CompTIA A+ Certification are perfect for anyone looking to break into the IT certification in London and throughout world. A+ course commonly associated with PC Engineering and system support is a imperative part of the mounting computing venture and serves as a starting point for professionals interested in launching a career in computer hardware maintenance and networking.

A+ certification would be the course to start if you are looking for interactive courses that provide everything one requires passing the A+ certification exam and taking charge of today's spirited PC maintenance marketplace in London.

Gaining an entry level position as a PC Engineer and system support professional can lead to superior opportunities within companies in London and rest of the world, especially if you hold the vendor-neutral CompTIA® title awarded by the Computing Technology Industry Association (CompTIA®). Job opportunities are waiting and A+ certification gives you an edge over other PC engineer techs.

CompTIA A+ Essentials Exam helps students to properly install, configure, upgrade, troubleshoot and repair micro-computer hardware. CompTIA A+ Essentials Exam Number: 220-701 helps students with essential operating system competencies, security configuration and solid knowledge of Windows XP/2003.

CompTia A+ Certification

Course Content

CompTIA A+ Essentials Exam Number: 220-701

CompTia A+ Certification
A+ Certification Exams Overviews
A+ Certification and Course Structure

Personal Computer Components
Names, purposes and characteristics of storage devices
• HDD, SATA, PATA, Solid State, Optical Drives, Removal, External
• FDD, HDD, CD / DVD / RW, drive speeds, media types
• Removable storage, tape drive, solid state such as thumb drive, flash and SD cards, USB, external CD-RW and hard drive

Names, purposes and characteristics of motherboards
• Form Factor, ATX / BTX, micro ATX / NLX, Bus Speed, Chipsets, Socket Types, Expansion slots, Connectors
• Integrated I/Os, sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / firewire, parallel, NIC, modem
• Memory slots, RIMM, DIMM
• Processor sockets, External cache memory, Bus architecture, Bus slots, PCI, AGP, PCIe, AMR, CNR
• EIDE / PATA, SATA, SCSI Technology
• Chipsets, BIOS / CMOS / Firmware, Riser card / daughter board

Processors
• Socket types, Speed, Number of Cores, Power consumption, Cache, Front side bus, 32bit vs 64bit

Characteristics of power supplies
• AC adapter, ATX, proprietary, voltage, processor / CPUs
• CPU chips, AMD, Intel, CPU technologies, Hyperthreading, Dual core, Throttling, Overclocking, 32 vs. 64 bit

Characteristics of memory
• Types of memory, DRAM, SRAM, SDRAM, DDR / DDR2, RAMBUS, Operational characteristics, Memory chips, Parity versus non-parity, ECC vs. non-ECC, Single-sided vs. double-sided

Input devices
• Mouse, keyboard, bar code reader, multimedia,
• Web and digital cameras, MIDI, microphones), biometric devices, touch screen

Adapter cards
• Video including PCI / PCIe and AGP, Multimedia, RAID card, eSATA cards, Capture cards(TV, Video), Media reader
• I / O, SCSI, serial, USB, Parallel, network and modem

Ports and cables
• USB 1.1 and 2.0, parallel, serial, IEEE 1394 / firewire, RJ45 and RJ11, PS2 / Mini-DIN, centronics, MIDI Coaxial, SPDIF

Cooling systems
• Heat sinks, CPU and case fans, liquid cooling systems, thermal compound

Install, configure, optimize and upgrade personal computer components
• Add, remove and configure internal and external storage devices
• Internal storage devices, file systems and imaging technology, Install display devices, input and multimedia devices, troubleshooting techniques, backups, Research ideas and establish priorities
Troubleshooting
• Connections, hardware / software configurations, device manager and consult vendor documentation
• Recognize and isolate issues with display, power, basic input devices, storage, memory, thermal, POST errors
• Evaluate results and take additional steps if needed such as consultation, use of alternate resources, manuals
• Determination of software and / or hardware problems
• Apply basic troubleshooting techniques, thermal issues, error codes, power, connections including cables and / or pins, compatibility, functionality, software / drivers
• Diagnostic Motherboards, Power supply, Processor / CPUs, Memory, Display devices, Input devices, Adapter card, BIOS, self-test, hard drive self-test and software diagnostics test
• Visual / audio inspection, Driver / firmware updates
• Repair tools and cleaning materials, Ensuring proper environment, input devices and batteries

Laptops and Portable Devices
• Form factors such as memory and hard drives, Peripherals, docking station, port replicator and media / accessory bay
• Expansion slots, PCMCIA I, II and III, card and express bus, Ports, Communication connections, Bluetooth, infrared, cellular WAN, Ethernet
• Power and electrical input devices, auto-switching and fixed-input power supplies, batteries
• LCD technologies, active and passive matrix, resolution such as XGA, SXGA+, UXGA, WUXGA, contrast ratio, native resolution, Input devices, stylus / digitizer, function (Fn) keys and pointing devices such as touch pad, point stick / track point
• Distinguish between mobile and desktop
• Motherboards and processors including throttling, power management and WiFi.

Install, configure, optimize and upgrade laptops
• Configure power management, BIOS-ACPI
• Safe removal of laptop-specific hardware, peripherals, hot-swappable devices and non-hot-swappable devices
• Video, keyboard, pointer and wireless card issues, AC power, LEDs, swap AC adapter, DC power, Plug in external monitor
• Fn keys, LCD cutoff switch
• Cooling devices, hardware and video, operating environments including temperature and air quality, storage

Operating Systems
• Microsoft Windows 2000, XP Professional, XP Home and Media Center
• Identify differences between operating systems, Mac, Windows, Linux
• Operating system components including registry, virtual memory and file system, Windows Explorer, My Computer, Control Panel, Command Prompt, My Network Places, Task bar / systray, Start Menu, BOOT.INI, NTLDR, NTDETECT.COM, NTBOOTDD.SYS, Registry data files
• Concepts and procedures for creating, viewing, managing disks, directories and files in operating systems, Disks, active, primary, extended and logical partitions, File systems, FAT 32, NTFS
• Directory structures, create folders, navigate directory structures, Files, creation, extensions, attributes, permissions
• Upgrading from Windows 95 and NT, hardware compatibility and minimum requirements, boot media such as CD, floppy or USB, network installation, drive imaging, attended / unattended, file system type, network configuration
• Disk preparation, start installation, partition and format drive,
• Device driver configuration, upload device drivers, hardware, application and / or network compatibility
• Implementation, backup data, install additional Windows components
• Device driver installation, automated and / or manual search and installation of device drivers, driver signing, virtual memory, hard drives, temporary files, service, startup and applications

Troubleshooting Operating System
• Boot sequences, methods and utilities for recovering operating
• Boot methods, safe mode, recovery console, boot to restore point
• Automated System Recovery (ASR), Emergency Repair Disk (ERD), Analyze problem including potential causes, hardware / software configurations
• Recognize and resolve common operational issues such as bluescreen, system lock-up, input / output device, application install, start or load and Windows-specific printing problems
• Error messages and codes, Boot errors, invalid boot disk, inaccessible boot drive, missing NTLDR, Event Viewer.
• Disk management tools, DEFRAG, NTBACKUP, CHKDSK, Format
• System management tools, device and task manager, MSCONFIG.EXE
• File management tools, Windows Explorer, ATTRIB.EXE
• software and Windows updates, service packs, scheduled backups / restore, restore points

Malicious software protection
• Viruses, Trojans, Worms, Spam, Spyware, Adware, Grayware

Printers and Scanners
• Using printers and scanners, printer and scanner technologies, laser, inkjet, thermal, solid ink, impact, printer and scanner components, memory, driver, firmware, toner, ink cartridge, paper
• Parallel, Network, NIC, print servers, USB, Serial, IEEE 1394 / firewire, Bluetooth, 802.11, infrared, SCSI
• Configure printers / scanners, Power and connect the device using local or network port, Print a test page, printer / scanner problems, scan test page, software vs. hardware, driver, connectivity, printer

Networking concepts
• Bandwidth, Addressing, Protocols, TCP / IP including IP, classful subnet, IPX / SPX including NWLINK, NETBEUI / NETBIOS, Full-duplex, half-duplex
• Cabling, twisted pair, coaxial cable, fiber optic, RS-232, USB, IEEE 1394 / Firewire, UTP, CAT3, CAT5 / 5e, CAT6, Fiber, single-mode and multi-mode
• network connectors, RJ45 and RJ11, ST / SC / LC, MT-RJ,
• Networking models, peer-to-peer and client / server
• LAN / WAN, ISDN, DSL, cable, satellite, Broadband, Dial-up, Wireless, Infrared, Bluetooth, Cellular, VoIP
• Networking Troubleshoot client-side connectivity issues using appropriate tools
• TCP/IP settings, Gateway, Subnet mask, DNS, DHCP (dynamic vs.static), NAT (private and public), Characteristics of TCP/IP
• Loopback addresses, Automatic IP addressing
• Mail protocol settings, SMTP, IMAP, POP, FTP settings, Ports, IP addresses, • Exceptions, Programs, Proxy settings, Ports, IP addresses, Exceptions, Programs

Install, configure, optimize and upgrade networks
• Network cards (physical address), obtain wired and wireless connection, Software firewalls, Malicious software protection, viruses, Trojans, worms, spam, spyware, adware, grayware
• File system security, FAT32 and NTFS

Wireless Configurations
• Wireless security, Wireless encryption, WEP.x and WPA, client configuration
• Access points, disable DHCP / use static IP, change SSID from default, disable SSID broadcast, MAC filtering, change default username and password, update firmware, firewall
• Encryption technologies

Install, configure, upgrade and optimize security
• Upgrade and optimize hardware, software and data security, BIOS, Authentication technologies, Malicious software protection, Data access, local security policy, Backup procedures and access to backups

Safety and Environmental Issues
• Safe work environment and equipment handling, potential hazards and implement proper safety procedures
• Disposal procedures for batteries, display devices and chemical solvents
• Safety Data Sheets, equivalent documentation, accidents including incident reporting

Use job-related professional behaviour
• Positive attitude and tone of voice
• Customers’ problems
• Avoid being judgmental and / or insulting or calling the customer names
• Avoid distractions and / or interruptions when talking with customers
• Service customer in professional behaviour

CompTIA A+ Practical Application Exam Number: 220-702

DOS
• Operating Systems, The Command Interpreter
• COMMAND.COM, The Environment
• The Path, DOS Commands
• The DIR Command: File Searches
• Summary—DOS, Logical Formatting and Partitions: FDISK
• FORMAT.COM, File Systems
• File Management, DEFRAG.EXE
• Filenames, Disk Management
• Operating Systems Versus Shells
• Batch Files

Personal Computer Components
• Storage devices, Motherboards, Power supplies, Processors / CPUs, Memory, Display devices, Adapter cards, Cooling systems
• Issues with peripherals, multimedia, specialty input devices, internal and external storage and CPUs, Power supply, Processor / CPUs and motherboards, Memory
• Multimeter, Anti-static pad and wrist strap, Loop back plugs
• Power devices, power strip, surge protector, ventilation and cooling

Laptops and Portable Devices
• Laptop-specific communication connections such as Bluetooth, infrared, cellular WAN and Ethernet
• CD including inverter, screen and video card, peripherals, hot-swappable and non-hot-swappable devices
• Diagnose power conditions, video, keyboard, pointer and wireless card
• AC power, DC power, Plug in external monitor, Toggle Fn keys
• Operating systems, Microsoft Windows 2000, XP Professional, XP Home and Media Center

Command-line functions and utilities to manage operating systems
• CMD, HELP, DIR, ATTRIB, EDIT, COPY, XCOPY, FORMAT, IPCONFIG, PING, MD / CD / RD
• creating, viewing and managing disks, directories and files on operating systems

Disks management, disk utilities, Applications and memory
• Active, primary, extended and logical partitions and file systems including FAT32 and NTFS
• Directory structures, create folders, navigate directory structures, creation, attributes, permissions
• Active, primary, extended and logical partitions, Mount points, Mounting a drive, FAT32 and NTFS, Drive status, Foreign drive, Healthy, Formatting, Active unallocated, Failed, Dynamic, Offline, Online, System monitor, Administrative tools
• Event Viewer, Computer Management, Services, Performance Monitor
• Operating system utilities, DEFRAG, NTBACKUP, CHKDSK, Format, MSCONFIG.EXE, REGEDIT.EXE, REGEDT32.EXE
• Event Viewer, System Restore, Remote Desktop, Windows EXPLORER, ATTRIB.EXE, Virtual memory,
• Virtual memory, Temporary files, Services, Startup

Commands and options to troubleshoot and resolve problems
• MSCONFIG, DIR, CHKDSK (/f /r), EDIT, COPY (/a /v /y), XCOPY, FORMAT, IPCONFIG (/all /release /renew), PING (-t –l), MD / CD / RD, NET, TRACERT, NSLOOKUP, [command name] /?, SFC

Devices Manager
• Enable, Disable, Warnings, Indicators

Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista)
• User file locations, System file locations, Fonts, Temporary files, Program files, Offline files and folders

Task Manager
• Process list, Resource usage, Process priority, Termination
System Information, System restore, Remote Desktop Protocol (Remote Desktop / Remote Assistance), Task Scheduler, Regional settings and language settings

Recover operating systems and Troubleshooting
• Boot methods, recovery console, ASR, ERD, Auto-restart errors, Bluescreen error, System lock-up, Device drivers failure, Application install, start or load failure, invalid boot disk, inaccessible boot drive, missing NTLDR,
• Startup modes, safe mode, safe mode with command prompt or networking, step-by-step / single step mode, Task and Device Manager
• Recover CD / recovery partition, System File Checker (SFC), software and Windows updates

Printers and Scanners
• Scanners including laser, ink dispersion, thermal, solid ink and impact printers and scanners, Install, configure, optimize and upgrade printers and scanners, local or network port
• Print drivers, PCLTM, PostscriptTM, GDI
• Troubleshooting printers and scanners

Networks
• Fundamental principles or networks, network protocols and terminologies
• TCP / IP, gateway, subnet mask, DNS, WINS, static and automatic address assignment, IPX / SPX (NWLink), NETBEUI / NETBIOS, SMTP, IMAP, HTML, HTTP, HTTPS, SSL, Telnet, FTP, DNS
• Install and configure network cards, Configure client options, share network resources, IPCONFIG.EXE, PING.EXE, TRACERT.EXE, NSLOOKUP.EXE

Networking Tools
• Ping, Tracert, Nslookup, Netstat, Net use, Net /?, Ipconfig, telnet, SSH, Secure connection protocols, SSH, HTTPS

Firewall settings
• Open and closed ports, Program filters

Install and configure a small office home office (SOHO) network
• Connection types, Dial-up, Broadband, DSL=, Cable, Satellite, ISDN, Wireless, All 802.11, WEP, WPA, SSID, MAC filtering,

DHCP settings
• Routers / Access Points, Disable DHCP, Use static IP, Change SSID from default, • Disable SSID broadcast, MAC filtering, Change default username and password, • Update firmware, Firewall, LAN (10/100/1000BaseT, Speeds), Bluetooth (1.0 vs. 2.0), Cellular, Basic VoIP (consumer applications)

Basics of hardware and software firewall configuration
• Port assignment / setting up rules (exceptions)
• Port forwarding / port triggering

Physical installation
• Wireless router placement
• Cable length

Prevent, troubleshoot and remove viruses and malware
• Use antivirus software
• Identify malware symptoms
• Quarantine infected systems
• Research malware types, symptoms and solutions (virus encyclopedias)
• Remediate infected systems
• Update antivirus software
• Signature and engine updates, Automatic vs. manual
• Schedule scans
• Repair boot blocks
• Scan and removal techniques
• Safe mode, Boot environment
• Educate end user

Security and troubleshoot common issues
• Local users and groups: Administrator, Power Users, Guest, Users, Vista User Access Control (UAC), NTFS vs. Share persmissions, Allow vs. deny, Difference between moving and copying folders and files, File attributes, Shared files and folders, Administrative shares vs. local shares, Permission propogation, Inheritance, System files and folders, Encryption (Bitlocker, EFS), User authentication, System, BIOS security, Drive lock, Passwords, Intrusion detection, TPM