Unit 1: Inside organisations
This unit enables students to understand the impact of the wider organisational
context and an individual’s personal performance. On completion of this unit
students will be able to describe an organisation in terms of its purpose,
objectives, structure, culture and systems.

Unit 2: Working with people
This unit examines the purpose of jobs and the importance of motivation and
satisfaction in relation to administrative roles. Students will be able to identify
the causes of change in an office environment and propose techniques for
minimising employee resistance and stress. The importance of teams in the
workplace and the factors involved in successful team working will also be
examined.

Unit 3: Administrative practice
This unit establishes an understanding of the role of resources and systems in
improving personal efficiency and effectiveness. The different users and uses of
information in a work organisation and good practice in managing information
resources will be identified. Furthermore, ways to improve the efficiency and
effectiveness of administrative procedures and processes will be highlighted.