Unit 1: People in organisations
The aim of this unit is to develop an appreciation of the people management
functions within the organisation, improve leadership and management capability
and develop an understanding of the importance of self-management and
continuing professional development. Behaviour within the organisation will be
analysed and types of organisational culture, and their impact on individuals and
the organisation, will be identified.


Unit 2: Administrative systems and processes
This unit provides a general introduction to the relevance of the systems
approach for the design and conduct of administrative activity. It introduces
candidates to the role that systems thinking can play in understanding the
contribution administrative processes make to organisational effectiveness.
Students will be able to explain the role and purpose of different types of systems
in an organisation and describe the methods for improving their operation.

Unit 3: Professional administration
The effective management of administration is essential to the success of the
organisation as a whole. The aim of this unit is to consider administration in its
wider organisational context. It introduces students to some of the key concerns
of administrative managers within a rapidly changing environment and develops
in the student an understanding of the role of the professional administrator in
achieving organisational objectives.

Unit 4: Information for decision making
To survive in a rapidly changing, competitive environment, every organisation
must be able to collect, communicate and process information in such a way that
managers within the organisation can make effective decisions in pursuit of the
organisation’s objectives. Students will develop an appreciation of the need for
quality information in organisations and the importance of managing that
information.

Unit 5: Case study or project report
This assessment unit offers students the opportunity to apply their new skills and
learning to a ‘real life’ work related situation. Two options are available – they can
take a case study examination answering questions based on a realistic scenario
which is provided for study in advance. Alternatively, students can undertake a
project in the work place, submitting a “project report” for marking to complete
this qualification.